The Benefits of Switching to VoIP Phones in 2025

VoIP stands for Voice Over Internet Protocol and it enables you to make phone calls using an internet connection instead of using a traditional analogue phone line. VoIP can be used on a range of devices, including specialised phones, computer applications, smartphones via apps as well as on traditional phone units with the help of adaptors.

In the UK, 89% of small businesses use VoIP and given its range of benefits, it’s not hard to see why. If your business still uses traditional phone lines, here are five benefits you can experience from switching to VoIP phones in 2025.

1. Cost

Switching to VoIP phones can offer your business significant savings by utilising your existing internet connection and offering lower rates per-minute for local, long-distance and even international calls.

VoIP eliminates the expense that comes with having multiple telephone lines, as well as the maintenance costs that come with it. The setup charge is low in comparison to traditional lines, internal calls are free, and you only pay for the number of extensions you need which can easily be changed if your team grows. Which brings us to our second benefit – scalability.

2. Scalability

Since the setup process is so simple and VoIP requires nothing more than a communication device, an internet connection and service provider, it’s highly scalable. This allows businesses to easily add or remove users as their needs change.

Traditional phone lines require complex installations and expensive hardware upgrades. With VoIP phones, new devices can be added at the click of a button and upgrades and new features can be rolled out just as easily.

3. Flexibility

VoIP makes it easy for users to make and receive calls from anywhere with an internet connection. Calls can be made on laptops, computers, tablets or smartphones. If you have a remote or hybrid workforce or your team are split amongst several branches, VoIP phones offer seamless communication and supports greater productivity regardless of location.

4. Capability

VoIP technology enables the use of more advanced features than traditional phone lines. Call Forwarding can redirect incoming calls to specific numbers and devices based on pre-defined rules. Call Recording can store conversations for quality assurance, training and compliance purposes with storage of this data available on a flexible basis too.

Virtual Conferencing enables you to hold virtual meetings with multiple participants and Interactive Voice Response (IVR) enables you to offer an automated call system that utilises pre-recorded voice prompts to interact with callers to organise incoming calls.

5. Reliability

Modern VoIP systems, when combined with a fast and stable internet connection also offer higher call quality over analogue lines and are less affected by weather and infrastructure damage should they occur.

VoIP calls can also be outsourced to a highly secure and powerful data centre, offering robust data recovery in the event of a cyberattack. Call encryption can be added to further enhance the security of your calls and with built-in failover options, such as automatically rerouting calls to separate servers, it ensures continuous communication even in the result of system outages.

Conclusion

VoIP offers modern businesses a great alternative to traditional phone lines in 2025. Its scalability, flexibility, advanced features and secure capabilities can help organisations boost their productivity, security and expenses.

With a VoIP phone system from Forth Tech, you don’t just benefit from the many features listed above, you’ll also benefit from our fast installation and ongoing support. We’ll ensure you’re set up effectively, with minimal disruption to your operations and should you have any questions or experience any problems once it’s been installed, our team will always be happy to help.

To find out more, call our team on 0333 9000 100 or email info@forthtech.co.uk.