User & Technician Verification

Effective communication is crucial when it comes to keeping your data safe and managing your technological issues efficiently.

So, to help keep you informed and protected, we’d like to provide you with service updates and alerts via SMS communications.

In this document, we outline the email you should expect to receive from us and the instructions on how to confirm your phone number and opt in for SMS communications.

Cybercriminals are great at pretending to be someone they’re not, so to ensure we’re speaking with actual staff members at your organisation, we’ve introduced End-User Verification.

End-User Verification involves confirming and validating your identity to ensure that only authorised individuals gain access to systems, applications and networks.

In this document, we dive deeper into why we have adopted End-User Verification and the various ways that you can verify your identity when requested by our team.

Cybercriminals will try anything to gain access to your computer, server or network – including imitating your IT service provider. To reduce your chances of falling victim to this tactic, we’ve introduced Technician Verification.

Technician Verification enables you to confirm the identity of our technicians so you can be confident that only authorised people are accessing your systems.

In this document, we outline the various ways that you can verify the identity of our technicians when they contact you.